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Shipping & Delivery

Shipping

We want to you to have your products as soon as possible so any orders placed before 2pm on weekdays will be dispatched on the same day (provided the product is in stock and available for shipping). If you cannot make the 2pm cut-off, or if your order is placed on a weekend or public holiday we will dispatch your order on the following business day.

Standard orders are $9.95 flat rate shipping fee with the exception of a few bulky products including (but not limited to) kennels, large dog beds, hutches and terrariums. You will be notified of the full shipping costs of items that are not included under our flat rate shipping fee before you pay for your order.

Gold Coast Pet Centre will nominate a courier depending on the location to which your order will be sent and your order will generally arrive to you within 3-5 business days of dispatch. We can to ship to any place in Australia where a carrier such as Australia Post are able to deliver. This may exclude remote places and Gold Coast Pet Centre reserves the right to cancel an order if we cannot deliver at a reasonable price. If you have placed an order in a remote place please contact us to discuss freight options.

While we do not recommend leaving an item if you are not home at time of deliver however, you can still request an Authority to Leave (ATL). Please notify us of this when placing your order. Gold Coast Pet Centre cannot accept any further responsibility if an order is lost, damaged or stolen after it has been left by the courier.

Click-to-Collect

You are welcome to place an order with us online for personal pick-up at our Burleigh store; after all, we would love to see you! If you place your order before 2pm on weekdays it will generally be ready for collection from 3pm the following day, if not sooner. Please provide your preferred contact information (text or email) so we can notify you as soon as your order is ready for collection. Orders can be collected from Gold Coast Pet Centre, shop 4, 110 Kortum Drive, Burleigh between 9 and 5.30pm weekdays or 9 and 4.30pm weekends.