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When it comes to service Gold Coast Pets are hard to beat. That's because you've told us what you want and we've done our best to provide it. Take a look at the list of comprehensive services we currently provide in our Gold Coast store. However, if you've got a particular requirement that you think we should consider for the future, This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know. Or, if you can't get to the store, This email address is being protected from spambots. You need JavaScript enabled to view it. with your questions and we will try and provide the answers online. You can also get all sorts of useful information throughout the year by subscribing to our regular 'Specials, Tips & Advice' emails. Simply complete the yellow box on the right of the screen.

But, first of all, you should feel comfortable with the advice and quality of service that we offer. Our staff are all trained specialists and can assist you in dealing with most pet issues. Some of the more common issues that we deal with every day include:

  • Pet care requirements
  • Flea and parasite management
  • Diet and appetite problems
  • Behavioural issues
  • Pet enrichment
  • Grooming techniques

But whatever you want to know, ask us. We can usually help you ourselves but, if we can't, we are sure to know a specialist who can!

Services on the spot

Here is a list of services available from our Gold Coast store at 4/110 Kortum Drive, Burleigh, Queensland.

Hydrobath for dogs

Bring your dog for a hydrobath in the Gold Coast Store on any Saturday or Sunday except Public Holidays. NB Don't forget to BYO towel!

Pet tag engraving

Don't risk losing your friend! We have a selection of quality pet tags available and, if you come into the Gold Coast store in person, tags can be engraved on the spot. Online orders may take up to 7 days – but we'll do our best to get them to you quickly.

Reptile sexing

It can be very hard to tell whether your pet lizard or snake if a he or a she! But our reptile specialist can determine its gender if you can bring it into the Gold Coast store where all sexing procedures are carried out in a sterilised area to prevent contamination.

IMPORTANT TO NOTE: When bringing them into the store you must follow the correct transport guidelines to reduce stress on the reptile:
  • Lizards and snakes should be brought in a pillowcase within a container. 
  • For hygiene reasons, reptiles should not be removed from the transport container without the guidance of the reptile specialist.

Reptile licensing

To keep reptiles and amphibians in Australia you are required to obtain a Reptile Keepers Permit (In Queensland it is called a Recreational Wildlife Permit). We can assist you in the process of obtaining the appropriate permit. For more information on this permit visit our Reptile Licensing Page

Bird wing clipping

Bring your bird to our Gold Coast store and have our bird specialist trim its wings. The procedure is quick and painless and ensures your feathered friend stays home!

Bird DNA sexing

Can't tell the difference between Polly and Olly? If you bring him or her into our Gold Coast store our bird specialist will take a feather or blood sample and send it off for DNA testing.

The results are generally back within 14 days and you'll receive a DNA certificate that verifies the sex of your bird.

Puppy school

Puppy classes are held in store by qualified Dog Trainer from All Training Dog Obedience, a organisation specialising in dog training and behaviour and recognised by the RSPCA. They never use harsh methods (for instance choke chains) and believe that it's about communication delivered in a way that the puppies understand and which presents the owner as the strong and positive role model.
You'll find more information about our Puppy School. More